Outstanding Client Service

Business Skills for Scientists

Outstanding Client Service is a customized one-day live workshop with 5 web-based follow up lessons.

Course Outline:

Technical and Custom Services Businesses
Customer Expectations
Benefits of Outstanding Service
Moments of Truth
Understanding Customer Needs
Listening & Conversation Skills
Meeting and Exceeding Needs: Problem Solving
Dealing with Difficult People
Above and Beyond: Empathy
Putting It All Into Practice

Please click here to contact us to be notified when the next public course is scheduled or to discuss scope and pricing for a customized course for your organization.